Technical Support FAQs: Digimaster DVR's

Digimaster DVR's

How do I setup custom titles for my cameras on the DVR system?

Press the ‘Setup’ button. Enter the system password, and press ‘Enter’.
Select ‘System Setup’ and press ‘Enter’. Select ‘Camera’ and press ‘Enter’.
Select ‘Camera Title’ and press ‘Enter’.

Use the cursor to select a camera title, and press ‘Enter’ to edit the title with the ‘Virtual Keyboard’. When you have finished entering the camera title, Select the  key and press ‘Enter’. Use the cursor to select the ‘Apply’ button on the bottom of the screen, and press ‘Enter’.

| return to top
How do I define a custom motion detection area on a specific channel?

Press the ‘Setup’ button. Enter the system password, and press ‘Enter’.
Select ‘System Setup’ and press ‘Enter’. Select ‘Camera’ and press ‘Enter’.
Select ‘Motion Sensor’ and press ‘Enter’. Select the ‘Area Setup’ button and press ‘Enter’.
Use the directional buttons to move the cursor around on the grid. Press ‘Enter’ and use the directional buttons to expand the selection area. Press ‘Enter’ and then choose ‘Select’ or ‘Deselect’ to mark / unmark the selected area as being motion sensitive. The light-blue areas indicate areas that are sensitive to motion.

| return to top
How do I configure the resolution, image quality, and image rate?

Press the ‘Setup’ button. Enter the system password, and press ‘Enter’.
Select ‘Record Menu’ and press ‘Enter’. Select ‘Timer / Motion Setup’ and press ‘Enter’.

Press ‘Enter’ until the timeline is outlined in pink. Press ‘Enter’, and a green cursor will appear on the timeline. Press ‘Enter’ and the cursor will turn yellow. Use the cursor to select one or multiple blocks on the timeline, and press ‘Enter’. A submenu will pop-up where you can adjust the recording parameters, including Resolution, Quality, and Image Rate. Adjust these settings, and select ‘OK’, and press the ‘Enter’ button. As you press the ‘Exit’ button multiple times to exit the Record Menu, the system will ask you to confirm your changes. Select ‘OK’ and press ‘Enter’.

| return to top
How do I adjust the recording schedule for motion-based recording?

Press the ‘Setup’ button. Enter the system password, and press ‘Enter’.
Select ‘Record Menu’ and press ‘Enter’. Select ‘Timer / Motion Setup’ and press ‘Enter’.

Press ‘Enter’, and you will see the word ‘Parameter’ turn yellow. Press the right directional button. You will see the word ‘Schedule’ turn yellow. Press ‘Enter’ and the schedule grid will be outlined in pink. Press ‘Enter’ and the green cursor will appear on the grid. Press ‘Enter’ and the cursor will turn yellow. Use the directional buttons to select squares on the grid and press ‘Enter’.

A submenu will pop-up where you can mark the selected area as ‘None’, ‘Timer’, or ‘Motion’. As you press ‘Exit’ multiple times to exit the Record Menu, the system will ask you to confirm your changes. Select ‘OK’ and press ‘Enter’.

| return to top
How do I search and playback previously recording data?

Press the ‘Search’ button. Enter the system password, and press ‘Enter’. Choose ‘Search by Time’ or ‘Search by Event’ and press ‘Enter’. Within the ‘Search by Time’ menu, select a date from the calendar, and press ‘Enter’. Select a place on the timeline and press ‘Enter’ to playback. Within the ‘Search by Event’ menu, adjust the date, time, channels, and types of events to search for. Press the ‘Start’ button to begin searching. Select an event from the list and press ‘Enter’ to begin playback from the start of the selected event.

| return to top
How do I backup or archive previously recorded data?

Press the ‘Archive’ button. Select the device (CD, DVD or USB). Select the starting and ending dates and times. Select the channels that you wish to include in the archive. You may edit the title. Check or uncheck the ‘Event’ setting to include the system Event Log in the archive. After you have configured the settings, select the ‘Start’ button and press ‘Enter’ to begin.

The system will recall the data you have selected, and display all of the dates, times, and file sizes. Press ‘OK’ to begin archiving to the selected storage device. A status bar will indicate the progress.

| return to top
Windows does not seem to recognize my archived video. How do I view a video archive on my Windows PC?

On every CD, DVD, or USB media that you archive from the DVR, the will be a ‘Setup.exe’ file. This file installs the IMM4 codec onto your Windows PC. This allows you to view the archived data within Windows Media Player. All video files archived from the DVR use the Windows AVI file format.

If you have installed the ‘Remote Agent’ client software from your DIGIMASTER setup CD, then you may view archived video from the ‘Backup Player’ program that is installed along with ‘Remote Agent’.

| return to top
How do I view the date and time stamp when viewing an archive within Windows Media Player?

Within the Windows Media Player program, right-click the bottom toolbar with play controls on it. Select ‘Play’, then ‘Lyrics, Captions, and Subtitles’, and choose ‘On if Available’. You will see that the date and timestamp will appear at the bottom of the window during playback.

| return to top
How do I connect remotely to the DVR system for remote viewing and configuration?

Start the ‘Remote Agent’ program. Click the wrench icon to enter the Local Configuration. Right click on ‘Sites’. Select ‘Add Group’. Name the Group. Click on the new group name. Name the DVR. Enter the DVR IP Address. The port is 6100. The username is ‘ADMIN’ (case-sensitive). The password is 1234. Assign each camera from the DVR to a viewing screen by clicking the drop-down boxes that correspond to the 16-channel 4x4 view. When you have finished the configuration of your DVR, click ‘ADD’. Click ‘OK’.

Now that the DVR has been set up in the Remote Agent software, you may use the drop-down box on the right-side of the screen to select your DVR by name, and click the (left) ‘Connect’ button to attempt to connect to your DVR. A dialog box will show the status.

Once the DVR is connected, you should start seeing live video. If you are seeing camera titles but no video, please check to make sure that your PC meets the Minimum System Requirements to run the Remote Agent software.

| return to top
I can connect to the DVR using my Local Area Network (LAN). How do I connect remotely over the Internet?

Once you’ve successfully connected using the Remote Agent software over the LAN, that’s half the battle. The other part of it is creating a path through which your users can connect to the DVR from outside of your LAN through your router. This is done by using
Port Forwarding. You are simply telling the router that any incoming traffic on a specific port or ports should be routed directly to the DVR using its LAN or Private IP address.

Since every router is different, please consult a Port Forwarding website (http://portforward.com) for specific instructions on how to setup port forwarding for the specific model of router that you are using.

This DVR uses two ports: 80 and 6100 (by default). You will need to forward both of these ports to the LAN IP address of your DVR, using two separate Port Forwarding entries. Some routers will have the ability to forward a range of ports. Still, set up two entries, one from starting port 80 to ending port 80, and starting port 6100 to ending port 6100. If there are options to use TCP and UDP protocols, select the option for ‘Both’. If this option is unavailable, select ‘TCP’ for port 80, and ‘UDP’ for port 6100. Make sure that these entries are saved and/or enabled (depending on the router) before continuing.

If you are unsure of what your DVR LAN IP address is, you can find this by accessing the Network Setup menu from the DVR. Press the ‘Setup’ button. Enter the system password and press ‘Enter’. Select ‘System Setup’ and press ‘Enter’. Select ‘System’ and press ‘Enter’. Select ‘Network’ and press ‘Enter’. The LAN IP address should be listed within the ‘IP Address’ data field.

Users connecting from the Internet will be using your Wide Area Network (WAN) or Public IP address. This is the one that if given to you by your Internet Service Provider (ISP). If you are unsure what your WAN IP address is, there are a few ways to find out. This address will be displayed somewhere within the setup menu of your router, under ‘Status’ or ‘WAN’. You may also find out by using your Internet Explorer, if you have access to the Internet. Use the IP website (http://whatismyipaddress.com), and the address will be displayed as soon as the page loads. Alternately, you can contact your ISP, and they will be able to tell you what the address is.

| return to top
I am installing my DIGIMASTER DVR and there seems to be a problem. How do I troubleshoot these kind of issues right out-of-the-box?

Issue: Unit will not power-on.

Symptoms: When you connect power to the DVR system, it will turn on for a moment, spin the internal cooling fans and HDD disks, and then will power-off and beep twice. When attempting to power-on the unit using the power button, the system does not respond. There is no LED activity on the front panel. (If there is no double-beep, this could indicate a bad motherboard, or lack of AC power to the unit.)





Resolution: The front panel plug might be disconnected from the DVR motherboard. You would need to disconnect AC power and open the DVR case cover. Find a small 1” wide ribbon cable which connects to the front panel. The cable should run underneath the HDDs and connect to the motherboard. The plug and socket can only fit together in one way, so there is no danger of damaging the internal components by reconnecting the plug. Once the plug is reconnected, replace the case cover, reconnect AC power and try again. If you are still unsuccessful, please contact GANZ Technical Support.


Issue: Unit seems to power-on, but there is no video on the main monitor.

Symptoms: Power LED is lit. System fans and disks are spinning. But there is no video on the main monitor, or in cases where there is no OSD menu or status bar, and you see the monitor is sequencing all of the channels one-by-one.


Resolution: Make sure that the main monitor is powered, the correct video input is selected on the monitor, and that the BNC cable connection is plugged into the main
monitor output of the DVR. Sometimes, this connection is inadvertently plugged into one of the spot monitor outputs, which constantly shows a sequence of all channels.


Issue: Unit power-on, but the POST results show an incorrect number of HDDs and/or CD/DVD drives.

Symptoms: System powers-on as normal, but during the POST, the system detects an incorrect number of drives. The system may beep and show that no HDDs are connected.

Resolution: While it is rare, there have been cases where a unit has been handled roughly during shipping, and one or more cable connections have come loose or disconnected completely. In situations where the tech feels comfortable, we would recommend that they remove the DVR case cover, and check all of the cable connections inside the case. Each HDD or other drive should have one power cable and one data cable connected to the main board.


Issue: The unit prompts you to Format one or more HDDs during the POST.

Symptoms: System powers-on as normal, but during the POST, the prompts you to format one or more of the HDDs.

Resolution: All HDDs are formatted after they are installed into the DVR system, during a bench test before packing and shipping. If the system prompts you to format the HDDs, it is ok to select ‘YES’ and format the drives the first time you startup the DVR. If this prompt occurs on subsequent restarts, this could indicate some kind of HDD or system error. Contact GANZ Technical Support.


Issue: Monitor output is rolling or scrolling.

Symptoms: System powers-on as normal, but the picture is rolling or scrolling, appearing to be out-of-sync with the monitor.


Resolution: (DR4N only) Check the back of the DVR to see that the format selector switch is set to NTSC and not PAL format. (All units) If the unit boots up in PAL format, it could be detecting a non-standard NTSC video signal. Check all cameras and connections and reboot the system. If the DVR has an NTSC signal connected to BNC input 1 of the DVR, upon reboot, the system should auto-detect and switch to NTSC. (NOTE: Changing video format from NTSC to PAL will erase all data on the HDD.)




Issue: Search function is not working; cannot view Playback video.

Symptoms: When the user presses the Search button, there is a beep, but no pop-up menu response from the system.
Resolution: If the system is not detecting a HDD, or if there is no data on the HDD, the unit will not respond to the Search button. Check the cable connections from the DVR motherboard to the HDD (power and data). If all plugs are connected properly, it is
possible that the HDD has an internal error that is causing it to not be detected by the system. Replace the HDD, cycle the power, and reboot.

| return to top

Share this page with friends and colleagues.


Copyright 2014 CBC Group. CBC AMERICA Corp. All Rights Reserved.   
Terms of Use | Privacy Policy | Site Map.   
Copyright 2014 CBC Group. CBC AMERICA Corp. All Rights Reserved.